General FAQs and Best Practices
Getting started and general tips when working in ETO
51 articles
What is ETO?#FAQ: "Efforts-to-Outcomes"
ETO Glossary (Legacy)Common terms and language used in ETO
ETO Software Terms of Use#FAQ Terms
508 Compliance | End User#accessibility
Enterprise, Site, and Program StructureHow the various levels of ETO function and interact with one another
Logging into ETOSteps for accessing ETO for the first time
Fixing a Bad ETO Session
An Overview of Caching in ETO#FAQ Caching is a feature designed to speed up the performance of larger enterprises.
Microsoft Internet Explorer Support#IE #Browser #Microsoft #Legacy
ETO | Language, Accent Marks, and Other Special Characters
User Badge | Manage Personal SettingsManage Personal Settings, Manage My Account, Change My Password & Security Questions, Live Office Account Info, Logout
Disable Smooth Scrolling#FAQ Internet Explorer Smooth Scrolling
Navigation Bar#FAQ #Navigation #Participants #Entities #TouchPoints #Administration #Links
Site Navigation Bar: Collapse Navigation Bar by Default#FAQ
Searching in ETO#FAQ, #QuickSearch, #Within, #In, #SearchTerms
My Favorites | Main Page#Favorites #Add Feature #Add Report #Add Query #Add Drop Down Link
My Favorites | Adding Links to My Favorites#FAQ Links, Favorites, Action Links, Participant fly-out box
My Work | Home Page#Home #My Work #Program #Site
Emails in ETO | Where and why emails trigger
Document Size and StorageHow big can my file be? How much storage do I have? How are my files stored? #FAQ
Browser Compatibility#FAQ #browserneutral #browsercompatibility #browserneutrality #edge #chrome #safari #internetexplorer #firefox
Browser Settings | ChromeClear browsing data and turn off the pop-up blockers in Chrome
Browser Settings | Internet Explorer#FAQ - Internet Explorer
Browser Settings | Firefox#FAQ #browsercompatibility #cache
Browser Settings | Edge#BrowserSettings #Edge
Microsoft Edge | Edge in IE Mode#BrowserSettings #Legacy #Edge #InternetExplorer #IEmode #Windows11
Security FAQs#FAQ
Security Settings for ETO#FAQ
Accessing ETO with a VPNAccessing ETO outside of North America, VPN, IP Address
ETO Password Security and GuidelinesWhat guidelines control ETO's password functionality?
Resetting Passwords
FAQs | Multi-Factor Authentication#FAQ Frequently Asked Questions on Multi-Factor Authentication (MFA)
Best Practices for Protecting Personally Identifiable Information (PII)#PII #PHI #HIPAA
ETO HIPAA Compliance
HIPAA FAQs#FAQ
FAQs | HIPAA and TouchPoint Security#FAQ
Searching for Articles#ETOChat #KnowledgeBase #Articles #Search #Find
Copy/Paste without Formatting#FAQ Sometimes pasting in ETO requires pasting without formatting.
Copy/Pasting without Formatting in Word#FAQ Turning off straight quotes and keeping special characters out of Copy/Paste from Word.
How to Take a ScreenshotHow to take screenshots for your Support inquiries. This article links to official manufacturer sites.
How to Check Your Internet SpeedIf you are concerned with slowness in ETO, here is how you can ensure you have the internet speeds required to run the software.
What is my IP Address?#FAQ Information on how to find your IP Address and what it is.
Robot Errors and Unexpected ErrorsResolving and reporting robot errors and unexpected errors.
Find Response ID in ETO and ETO Results#Forms Touchpoints Response ID
FAQs | Accessing your "Who Am I?" Information#FAQ How to find your "Who Am I?" #WhoAmI
How to locate your "Where Am I?" information#FAQ #WhereAmI
ETO ChatETO has developed a new chat accessible by all ETO Admins.
Zoom Remote SessionZoom meeting for Customer Support remote sessions
Allowing Bonterra Support Emails by IP Address#FAQ #Whitelist #Allowlist #welcomelist
Allow-listing Emails in InboxesWhitelist, allow-list, welcome-list, Gmail, Outlook, Mac
Unsubscribe from Bonterra's Mailing List#FAQ