If you are experiencing slowness within ETO, Support may ask for your "Where Am I?" information. This information is important for determining which server you are on. Support uses this information to replicate your problem and provide it to our teams so they can check that server for tasks that might be affecting its performance.

2. Enter the following web address: https://secure.etosoftware.com/whereami.aspx
3. You will be taken to a webpage with details about your virtual location.
4. You may copy the entire text displayed, or provide specifically the Web Server IP as shown in the example below.