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How to locate your "Where Am I?" information
How to locate your "Where Am I?" information

#FAQ #WhereAmI

Updated over a week ago

If you are experiencing slowness within ETO, Support may ask for your "Where Am I?" information. This information is important for determining which server you are on. Support uses this information to replicate your problem and provide it to our teams so they can check that server for tasks that might be affecting its performance.

  1. Locate the URL at the top of your browser.

2. Enter the following web address: https://secure.etosoftware.com/whereami.aspx
3. You will be taken to a webpage with details about your virtual location.
4. You may copy the entire text displayed, or provide specifically the Web Server IP as shown in the example below.

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