Fixing a Bad ETO Session
Updated over a week ago

When logging in to ETO, users should login directly to the main login page specific to their country.

USA: https:/secure.etosoftware.com

CA: https:/secure.etosoftware.ca

AUS: https:/secure.etosoftwareau.com

If a user closes out improperly or logs in with an old URL link, they may see ETO without the side navigation and upper search bar, like below:

A good session has "secure" in the URL with access to the side and upper navigation bars, like below:

When a user repeatedly encounters the ETO screen without the side and upper navigation bars, we suggest:

  1. Logging out of ETO

  2. Clear Browser Cache

  3. Navigate to ETO without using an old bookmark

    • USA: https:/secure.etosoftware.com

    • CA: https:/secure.etosoftware.ca

    • AUS: https:/secure.etosoftwareau.com

  4. Record any steps the user is taking to recreate the bad session.

    1. Note: Opening ETO in two tabs is not suggested and may result in a bad session.

  5. Contact Support if the issue continues to occur. Provide us with all the steps the user takes to encounter the bad session at eto@bonterratech.com

Did this answer your question?