When logging in to ETO, users should login directly to the main login page specific to their country.
USA: https:/secure.etosoftware.com
CA: https:/secure.etosoftware.ca
AUS: https:/secure.etosoftwareau.com
If a user closes out improperly or logs in with an old URL link, they may see ETO without the side navigation and upper search bar, like below:
A good session has "secure" in the URL with access to the side and upper navigation bars, like below:
When a user repeatedly encounters the ETO screen without the side and upper navigation bars, we suggest:
Logging out of ETO
Clear Browser Cache
Navigate to ETO without using an old bookmark
USA: https:/secure.etosoftware.com
CA: https:/secure.etosoftware.ca
AUS: https:/secure.etosoftwareau.com
Record any steps the user is taking to recreate the bad session.
Note: Opening ETO in two tabs is not suggested and may result in a bad session.
Contact Support if the issue continues to occur. Provide us with all the steps the user takes to encounter the bad session at eto@bonterratech.com