When logging in to ETO, users should login directly to the main login page specific to their country.
USA: https:/secure.etosoftware.com
CA: https:/secure.etosoftware.ca
AUS: https:/secure.etosoftwareau.com
If a user closes out improperly or logs in with an old URL link, they may see ETO without the side navigation and upper search bar, like below:
A good session has "secure" in the URL with access to the side and upper navigation bars, like below:
When a user repeatedly encounters the ETO screen without the side and upper navigation bars, we suggest:
Logging out of ETO
Clear Browser Cache
Navigate to ETO without using an old bookmark
USA: https:/secure.etosoftware.com
CA: https:/secure.etosoftware.ca
AUS: https:/secure.etosoftwareau.com
Record any steps the user is taking to recreate the bad session.
Important: Users should only ever work in ETO in one tab or window and avoid concurrent sessions, as it often results in bad data across the Enterprise.
Contact Support if the issue continues to occur. Provide us with all the steps the user takes to encounter the bad session at eto@bonterratech.com