You or your Users may be unable to log into ETO due to a forgotten password and/or a locked account. For your organization’s security, Bonterra support is unable to manually reset a User's password. You can reset your own password by using the 'Forgot Password' link; Scroll down for instructions. 

Administrators can unlock accounts and either reset or manually change a User's password using the following instructions:

On the <a href="https://eto-articles.socialsolutions.com/en/articles/5042724-navigation-bar">Navigation Bar</a>, select "Site Administration", then click "<a href="https://intercom.help/eto/en/articles/3269160-site-administration-manage-user-accounts" rel="nofollow noopener noreferrer" target="_blank">Manage User Accounts</a>".

Locate the User and click "Edit" in the "Take Action" column to the right.

In the center column on the page, under the “Password” label, click the "Reset Password" link.

Have the User check their email; if they do not receive an email within five minutes, please have them check their junk folder.

Have the User click on the link provided to reset their password.

1. On the <a href="https://eto-articles.socialsolutions.com/en/articles/5042724-navigation-bar">Navigation Bar</a>, select "Site Administration", then click "<a href="https://intercom.help/eto/en/articles/3269160-site-administration-manage-user-accounts" rel="nofollow noopener noreferrer" target="_blank">Manage User Accounts</a>".
2. Locate the User and click "Edit" in the "Take Action" column to the right.
3. In the center column on the page, under the “Password” label, click the "Reset Password" link.
4. Have the User check their email; if they do not receive an email within five minutes, please have them check their junk folder.
5. Have the User click on the link provided to reset their password.

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On the Navigation Bar, select "Site Administration", then click "Manage User Accounts".

In the center column on the page, under the “Password” label, click the Change Password link.

Type the new password. The new password must be at least 4 and at most 128 characters long; some enterprises may have more stringent password requirements set on the <a href="https://eto-articles.socialsolutions.com/en/articles/2962635-manage-my-enterprise">Manage My Enterprise</a> page.

1. On the Navigation Bar, select "Site Administration", then click "Manage User Accounts".
2. Locate the User and click "Edit" in the "Take Action" column to the right.
3. In the center column on the page, under the “Password” label, click the Change Password link.
4. Type the new password. The new password must be at least 4 and at most 128 characters long; some enterprises may have more stringent password requirements set on the <a href="https://eto-articles.socialsolutions.com/en/articles/2962635-manage-my-enterprise">Manage My Enterprise</a> page.
5. Click "Save".

Under the "Take Action" column on the right side, click the "Unlock" link.

1. On the Navigation Bar, select "Site Administration", then click "Manage User Accounts".
2. Locate the User.
3. Under the "Take Action" column on the right side, click the "Unlock" link.

From your ETO login page, enter your Username, then click the Forgot your password? link below the Log In button.

Check your email inbox for the Password Reset email. If it does not arrive within five minutes, please check your email filters.

Click the link provided in the email to reset your password. This link is single use, so if you click it and don't complete the password reset, you will need to request a new link.

Please contact your local Site Administrator if you find that you are still unable to log in. It is possible your account has been locked or disabled.

1. From your ETO login page, enter your Username, then click the Forgot your password? link below the Log In button.
2. Check your email inbox for the Password Reset email. If it does not arrive within five minutes, please check your email filters.
3. Click the link provided in the email to reset your password. This link is single use, so if you click it and don't complete the password reset, you will need to request a new link.
4. Please contact your local Site Administrator if you find that you are still unable to log in. It is possible your account has been locked or disabled.

Send a User a reset password link

Manually changing a User’s password

Unlocking a User’s account

Resetting your own password