Browser Compatibility

#FAQ #browserneutral #browsercompatibility #browserneutrality #edge #chrome #safari #internetexplorer #firefox

Updated over a week ago

ETO is compatible with Chrome, Firefox, Edge, and iOS Safari.

For the best desktop experience, we recommend at least 17 Mbps of download and 15 Mbps of upload speed. Check your internet speed here.

Users are able to complete any task that is a part of the TouchPoint experience (Base, Bundle, and Add-Ons) in any of the previously mentioned browsers.

Mobile Compatibility

ETO is Mobile! Mobile streamlines the most utilized capabilities of ETO – actions like adding and enrolling participants, collections, and families; recording TouchPoints; and making referrals. Mobile ETO allows users to find and enter data in fewer clicks, exactly where they are delivering services.

When you log into ETO on a mobile device, you will be automatically placed on our mobile responsive side of ETO. This is to make your work as seamless as it possibly can be on a mobile device. You’ll be able to access all of the critical functions of your work, and they will all be mobile responsive.

However, if you need to get an administrative task done on a mobile device or if you’d simply prefer the old way that things looked on a mobile device, you can always go to the navigation bar and click on “Switch to Desktop Site” to gain access. Likewise, if you notice that one of your organization’s workflow tasks is not represented in your navigation bar in the mobile site, but it is on a desktop, you can easily switch from the mobile and desktop site at any point.

Any device capable of supporting a full version of an internet browser can run ETO, including:

  • Machines using either Microsoft Windows or Apple iOS

  • Both iPads and Windows-based tablets

  • Android and iOS smartphones

Legacy Features

All Legacy features are fully supported on Microsoft devices with Internet Explorer 11 with these settings or in Edge in IE Mode with these settings.

Note: Legacy features require Windows to work and are not supported on MacOS.

Note: ETO Schedule and ETO Chat are not compatible with Internet Explorer.

Legacy features will never be supported in browsers other than IE or Edge in IE mode, including:

  • Assessments (recording, editing, or managing)

  • Efforts/Points of Service (recording, editing, or managing)

  • Query Wizard (building, editing, running, or managing)

  • Some Standard Reports that require you to make selections on a Legacy Page first before running

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