To make a touchpoint available in ETO Connect set the Touchpoint security for Participants (Add / View Own / Edit Own) for at least the Enterprise Manager user level.
Below is a list of limitations and best practices when it comes to building and modifying touchpoints for ETO Connect.
Programs set to Confidential do not currently work in ETO Connect. Please send an email to support if this affects your organization so that we can update you when this functionality is enabled. Reference ticket PP-3123.
In ETO Connect, a hidden required question will not allow for the participant to submit the form. Please ensure if a question is hidden, there is a conditional rule that also unrequires the question.
Conditional Rules Not Supported in ETO Connect
Set Default Read Only
Set to Empty
Filter List Choices
Conditional Rules that work with unsupported question types will also show an error in ETO Connect, see unsupported question types below.
Show, Hide, Make Required, Make Not Required are supported.
Question Types Allowed with Modifications
E-Signature elements work if the signee is set to the Subject. E-signatures can be completed with a mouse pad, touch screen, or signature pad.
Question Types Not Supported in ETO Connect
These can be elements available on the TouchPoint form in ETO, but they must not be required and will not be shown in ETO Connect.
Date Of Next Contact
Signature (Non - Electronic)
Entity Cross Reference
Entity Cross Reference Attribute
Participant Cross Reference
Demographics / Program Information
Form Element Cross Reference
User Cross Reference
Response Cross Reference
Family Cross Reference
Program Enrollment Cross Reference
View Only / Remember Last Value / Pre-Populate
These TouchPoint settings will not render for participants using ETO Connect. For view only, question elements can be hidden or not included to disallow data entry.
Alerts cannot be triggered from actions (such as TouchPoint responses) taken in ETO Connect. We suggest running scheduled reports or passive workflows to trigger when participant actions are completed through ETO Connect.
Primary / Sub Forms
TouchPoints that are set as primary forms can be completed in ETO Connect by participants. However, subforms should only be completed by users inside of ETO.
TouchPoints that are set with completion restrictions in ETO Connect will not see those restrictions in Connect. Participants can take the Touchpoint an unlimited number of times. If the Touchpoint is set as an Intake form the completion restriction will not be recognized until a touchpoint is taken in the UI by a user.