User Role: Site Administrator, Enterprise Administrator

To view: Go to Site Administration > Who Is On

This feature generates a list of current user accounts that are logged into your site. You can see the time they logged into the site and the time that their session will expire if they are idle and will timeout as a result.

  • Other information includes the user’s IP Address and the page in the software they are current;y accessing (this may not always be accurate as not all pages in the software have been updated to allow this tracking).
  • Organizations who are HMIS/HUD compliant restrict user accounts to only log into the software with one session at a time. This means that if a user closes his or her browser without properly logging out, or times out of the software, he or she will be unable to log back in until his or her first session expires.
  • Next to each current user account administrators have the ability to “Terminate Session”. Clicking this link will automatically end the user’s session and enable the user to log back into the software. If the user is still logged into the software and this link is clicked, the user will be kicked out of the software the next time an action (such as submitting a page or accessing a different feature) is taken.
  • For non-HMIS organizations, Administrators may notice some users with multiple sessions. This would occur if the user did not log out properly and then logged back into the software before the first session expired, or if the same user account was being used from different computers. While confusing to some Administrators, this will not negatively impact the software.

Note that Who is On is one of the few pages in ETO that is hard-coded to only be viewable by Site and Enterprise Managers for program security reasons.

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