Change Idle Timeout Interval


Updated over a week ago

What is an Idle Timeout?

If a user is inactive for a certain period of time, ETO will automatically log them out of the software, otherwise known as an idle timeout. Inactive means the user has not clicked on any feature or submitted any data for a specific period of time.

Change the Idle Timeout Interval:

  1. On the Navigation Bar, go to Site Administration.

  2. Under Site Administration, go to Manage My Site.

  3. Click on the Security Settings tab.

  4. Find “Idle Timeout Interval in Minutes.”

  5. Type in the box how many minutes you would like your user to be able to leave ETO open with no activity without the page timing out.


  • For security reasons, it is not recommended for the "Idle Timeout Interval" to be set for an extended period of time.

  • If your organization uses long TouchPoint forms, consider increasing the "Idle Timeout Interval" so the user does not timeout while entering data. Recording a TouchPoint without clicking any other features or submitting the data is considered being inactive.

  • Unsaved work is lost if a user times out of ETO.

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