Server Errors

These errors are ones that SSG support can typically resolve by engaging our Cloud Operations team. These errors typically mean that the server is experiencing high traffic. These can be reported to support at support@socialsolutions.com or 886-732-3560 ex2. 

  • Illegal Access to the Viewer
  • Maximum Connection
  • Server Error in '/' Application 

Reporting Timeout Errors

If your session in ETO Results or ETO has expired you may experience a variety of  session is terminated errors. Restarting the ETO Results platform or your ETO altogether will resolve these errors.

  • Session Expired

Report Errors

If your session in ETO Results or ETO has expired you may experience a variety of session is terminated errors. Restarting the ETO Results platform or your ETO altogether will resolve these errors.

Report Dashboard Won't Load

If the reporting dashboard will not load in your local office please make sure your Upload/Download speeds are at at least 15 Up/ 17 Down. If this is fine, you may need to contact your IT department to restart your DNS server records, sometimes there are stale records that may need to be refreshed.

Robot Errors with Reports

Error 63000 - 63007

ETO uses ports 63000 - 63010 and, sometimes, Firewalls on your desktop misinterpret the port as a threat. To enable the port's in Windows 10, see the instructions here

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