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Support
Customer support policies and available packages and add-ons
19 articles
Support Policies
Contact information, hours of operation, case priorities, and more
ETO Support Policies | Contacting the Right Team#Contact #Support
Ideas Portal | Submit an Idea#Idea#Portal#FeatureEnhancement
ETO Support PortalHow to use ETO's Support Portal for ETO Admins
ETO Support | Scheduled Maintenance
ETO Support | Support Holidays
ETO Support Policies | Contact ETO SupportContact information for Bonterra ETO Support
ETO Support Policies | Critical After-Hours Support
ETO Support Policies | Case Priorities
Support Policies | Defect Resolution Timeframe
Support has a new email address!
Support Packages and Add-ons
Additional support available for purchase based on organizational need
ETO Private Training Menu
ETO Packages and Add-Ons | Phone Support Blocks
ETO Packages and Add-Ons | ETO Support Packages (Free and Add-On)
ETO Packages and Add-Ons | Platinum Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Platinum Support.
ETO Packages and Add-Ons | Results Reporting Specialist Package
ETO Packages and Add-Ons | Managed Services | Homelessness Services Quality Assurance Program
ETO Packages and Add-Ons | Advanced Support Consultant
ETO Packages and Add-Ons | ASC Program Management Bundle
ETO Packages and Add-Ons | What is included in my ETO Instance?What is included in the Touchpoint Bundle? Add-Ons? What is ETO?