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Customer support policies and available packages and add-ons
14 articles
Support Policies
Contact information, hours of operation, case priorities, and more
Ideas Portal | Submit an Idea#Idea#Portal#FeatureEnhancement
ETO Support PortalHow to use ETO's Support Portal for ETO Admins
ETO Support | Scheduled Maintenance
ETO Support Policies | Contact ETO SupportContact information for Bonterra ETO Support
ETO Support Policies | Critical Cases and After-Hours Support
ETO Support Policies | Defect Severity and Resolution Timeframe
Support has a new email address!
Support Packages and Add-ons
Additional support available for purchase based on organizational need
ETO Packages and Add-Ons | What is included in my ETO Instance?What is included in the Touchpoint Bundle? Add-Ons? What is ETO?
ETO Packages and Add-Ons | ETO Support Packages (Free and Add-On)This article covers our different support packages and what is included for each.
ETO Packages and Add-Ons | Phone Support Blocks
ETO Packages and Add-Ons | Advanced Support Consultant
ETO Packages and Add-Ons | Enhanced Support PackageIncrease efficiency, secure funding, and scale impact with Bonterra Enhanced Support.
ETO Packages and Add-Ons | ASC Program Management Bundle
ETO Packages and Add-Ons | Premier Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Premier Support.