Skip to main content
All CollectionsSupportSupport Packages and Add-ons
ETO Packages and Add-Ons | Advanced Support Consultant
ETO Packages and Add-Ons | Advanced Support Consultant
Updated over a week ago

Advanced Support Consulting

An Advanced Support Consultant (ASC) is a dedicated, subject-matter expert who partners with you. It is client-led consultation and provides one-on-one help.

Choose a block of support hours and work with your ASC to prioritize services that align to your objectives and needs. Consider the menu of services that include configuration services, reporting development, and utilization of best practices. Customization of packages is available as needed:

Silver Package Details

  • The ASC Silver package is a fixed price, pre-scheduled consultation provided by Advanced Support Consultant (ASC) resources for 15 hours per year.

  • Within the ASC Silver package, the ASC will pre-schedule monthly calls in collaboration with client needs, remaining hours can be used for additional calls, deliverables, or ad-hoc requests.

Examples of ASC services include the following:

  • Check-in calls with your Advanced Support Consultant (ASC) to review goals, deliverables, open cases or defects

  • End user webinars to review system updates and discuss new needs

  • Configuration enhancements to forms and other features

  • Data import assessments and recommendations

  • Scope, create and update reports

  • Support end user manual creation and update

  • Data validation checks and review with Administrators

  • Instance specific product training

  • Annual audit to identify areas for improvement

If you would like to learn more about any of the Support Add-On packages, please contact the Account Management team by visiting Support.

Did this answer your question?