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ETO Packages and Add-Ons | Enhanced Support Package
ETO Packages and Add-Ons | Enhanced Support Package

Increase efficiency, secure funding, and scale impact with Bonterra Enhanced Support.

Updated over 4 months ago

Bonterra's new Support offering combines prioritized technical support, client-led subject matter expertise, and on-demand training to increase the value of your platform.

Bonterra IM Support

Standard

Enhanced

Premier

Professional Services

Dedicated Subject Matter Expert

-

Hands-on technical expertise for your most critical or complex program needs

Hands-on technical expertise for your most critical or complex program needs

Program Management

-

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Block of hours for program management to plan and manage enhancements to your program

Hands-on Training and Coaching

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On-demand training available

  • 4 hours of tailored training per month

  • Access to 15+ webinar trainings and 36+ group trainings annually

Support Services

Chat Support

Yes

Yes

Top of Queue

Email Support

Yes

Yes

Top of Queue

Case Follow-up

Yes

Additional Support Coverage

-

Package Details

  • Receive expert hands-on guidance, designed to reduce time spent managing your complex needs and boost overall outcomes. Enjoy the added benefit of optimizing your efforts to meet funder requirements and safeguard essential funding.

  • Keep your Administrators and End Users well-informed with tailored live and digital on-demand training. Monthly hours made available for training as needed.

  • Prevent technical issues from blocking your team's progress with priority email and chat Support.

If you would like to learn more about the Enhanced Support Package, please contact the Account Management team here.

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