What will happen as Internet Explorer 11 is retired?

Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022, for certain versions of Windows 10. See the below article for more details.

Can ETO customers continue using ETO Legacy features?

Yes, ETO Customers can continue using legacy features in Internet Explorer 11 (which will remain on Windows 10 machines) or uses Edge in IE mode by following the below set up.

Some parts of ETO are non-functional in IE 11 and Edge IE mode including ETO Chat and ETO Schedule. See more on browser compatibility here.

If you'd like to use ETO in other browsers, we suggest moving away from ETO Legacy features (Assessments, Efforts/Points of Service, Query Wizard) and migrating to Touchpoints.

You can reach out to your Account Manager to discuss this option.

Account Management Team: accountmanagement@socialsolutions.com

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