As of April 12th, E-Signatures are supported in Edge and Chrome browsers. The Topaz signature pad is not longer supported in IE or Edge's IE mode.
A Topaz Chrome Browser extension (Topaz SigPlusExtLite) is needed in ETO for other browsers (Chrome, Firefox, Edge, Opera) to use signature pads and E-Signature elements.
Follow Topaz Instructions for Browser Extensions and Hardware Updates:
If the above instructions did not yield success, please see the below instructions provided by Topaz support (email@example.com) for troubleshooting set-up issues.
In-Depth Troubleshooting Steps:
Download and Run SigPlusPro
Download and run the following file:
*** Click ok or run until you get to the Welcome screen ***
Click Next on Welcome screen
Click next on Read me File
Click next on Choose destination
Select the dot that has the first two letters of your Model type
Select the dot that has your pad type (which can be found on the backside of the pad) and click next
Select your connection type and click next
For pads that end with HSB, choose HSB (USB Type)
Click Agree on license Agreement to continue to the next screen.
Click ok on the Ready to Configure Software
Select the dot for Yes to add Demo OCX.exe to the desktop and click next
Click ok to continue on the installation notes
Click ok on the Sigplus plugins, tools, and examples
Click Finish to complete installation
Once you have finished the installation you can plug in your pad.
Are you able to open and sign in demo ocx?
Locate and open the shortcut for demo ocx on your desktop. It will be the icon with a little yellow gem and gray box around it
If you are unable to locate the shortcut on your desktop, you can locate the program by browsing to the following location:
Plug your pad in if it is not already plugged in
Click the start button in the Topaz SigPlus Demonstration and try to sign on your pad
If you see writing in the white field in Topaz SigPlus Demonstration window then your pad is working properly
Please download and run the following extension
Once you have finished downloading and installing SigPlusExtLite.exe
Please verify that you have the following enteries installed:
Set Up and Test the Chrome Extension
Please open the following page https://chrome.google.com/webstore/detail/topaz-sigplusextlite-back/dhcpobccjkdnmibckgpejmbpmpembgco
Left-click Add to Chrome (in the upper right-hand corner)
Left-click Add extension
Left-click the three vertical dots (in the upper right-hand corner)
Left-click More Tools
Please verify that you see an entry for the following:
Topaz SigPlusExtLite Background Extension
To test, please open the following page in Chrome:
To start the signing process, left-click Sign (left-hand side)
This will bring up a Topaz SigPlusExtLite SDK window.(Prior to signing, make sure it says Pad initialized, start saying ...)
Please sign on your pad. If working properly, you will see your signature appear in the Topaz SigPlusExtLite SDK window.
Left-click the Green check (in the upper right-hand corner) to accept the signature