Multi-Factor Authentication Settings


Updated over a week ago

Note: If you wish to purchase Multi-Factor Authentication for utilization, you will need to get in contact with your Account Manager. ETO MFA is only available to users in the United States.

Step 1: Set up User Accounts

From the Navigation Bar, go to Site Administration > Manage User Accounts. Edit users by adding a phone number to each user's Cell Phone field. Landline phones can be entered into this field, however users will receive an automated voice call instead of a text message. 

Update the Cell Phone field and click Save and Close. 

The information can also be Batch Uploaded into the system using the "Batch Upload User Upload" functionality (Site Administration > Batch Upload). Cell Phone will be a required field to complete the User Batch Upload after MFA is enabled by Bonterra.

Users can also update their own phone numbers by clicking their name in the upper right-hand corner of ETO Software and clicking on Manage My Account.  They will now have Cell Phone as an option: 

Step 2: Bypass MFA

To indicate that a user should not receive Multi Factor Authentication, Go to Site Administration > Manage User Accounts > Edit the User > Check the Bypass MFA box > Save and Close.

Step 3: Set Limits for Authentication

Navigation Bar > Enterprise > Manage My Enterprise >Multi Factor Authentication

  • Adjust "Days before a User must re-authenticate" to a number between 1 - 60.

  • Adjust "Limit Number of Authentications (Current Usage: 0)"

Select the number of days before a user must authenticate the their account.  Best practice is to set this between 30 to 60 days. This will determine the frequency that the user will receive instructions to authenticate their account via cell phone. 

Did this answer your question?