Definitions for Services listed under Track Direct Services TouchPoint
1. Assistance with Restitution: Assisting the victim with compiling expenses incurred as a result of the crime and advocating for restitution on behalf of the crime victim.
2. Administered HELPPS Tool: PCADV requires that all adult domestic violence shelter residents must be screened for Traumatic Brain Injury (TBI) using the HELPPS Screening Tool. By selecting this service, you are acknowledging that you provided this screening to the adult Participant.
3. Assisted with PFA: Emergency: advocacy/accompaniment with a Participant (victim) in order to secure an Emergency Protection From Abuse Order.
4. Assisted with PFA: Final: advocacy/accompaniment with a Participant (victim) in order to secure a Permanent Protection From Abuse Order.
5. Assisted with PFA: Temporary: advocacy/accompaniment with a Participant (victim) in order to secure a Temporary Protection From Abuse Order.
Special Note Regarding PFA’s: If a Sexual Assault agency provides a PFA service to a sexual assault victim who qualifies for a PFA, this should be recorded in ETO under the Track Direct Services SA TouchPoint with the service selected of Civil Advocacy/Accompaniment. |
6. Assisted with SVPO: Emergency: advocacy/accompaniment with a Participant (victim) in order to secure an Emergency Sexual Violence Protection Order.
7. Assisted with SVPO: Final: advocacy/accompaniment with a Participant (victim) in order to secure a Permanent Sexual Violence Protection Order.
8. Assisted with SVPO: Temporary: advocacy/accompaniment with a Participant (victim) in order to secure a Temporary Sexual Violence Protection Order.
9. Case management: Purposeful, focused dialogue and documentation of activities pertaining to a specific Participant.
Case management includes the following participant-centered activities
Case review or discussions among agency staff for planning how to achieve goals and objectives for a specific Participant.
Documentation of services, including a service plan and case notes
Consultation with outside professionals regarding information needed for effective development and delivery of services to an individual Participant.
Collaborating with other agencies regarding the development and delivery of services to an individual Participant.
Dialogue about a specific client between the counselor/advocate and the Direct Services Supervisor.
Team case review.
Case management excludes the following:
Routine assignment of Participant to counselors
Scheduling or rescheduling appointment with service recipients
Contacting other agencies or writing letters on behalf of Participants. (This should be counted as individual advocacy.)
Development of a service plan. (This should be counted as using the service of Goal Planning in the Track Direct Services TouchPoint, as it should occur with the assistance of the Participant.)
Discussion of caseload, i.e., time spent with X Participants. (This is supervision.)
Working through the counselor’s own issues. (This is supervision.)
Rote/verbatim data entry. Compiling statistical reports, completing staff activity logs. (This is administrative.)
10. Civil Advocacy/Accompaniment: assisting with temporary and final PFA orders, temporary and final SVPOs, the Protection from Intimidation Order; and accompaniment to hearings, and other civil related advocacy as a result of the victimization (divorce proceedings; custody hearings; etc.)
11. Criminal Advocacy/Accompaniment: Includes advocate providing support, assistance, and advocacy to Participants at any stage of the criminal or juvenile justice process, post-sentencing services and support.
12. Crisis Counseling: specialized in-person or tele counseling crisis intervention which (excluding hotline calls), emotional support, and guidance. Such counseling may occur at the scene of the incident, immediately after an incident, or be provided on an ongoing basis
13. Emergency Financial Assistance: refers to locating emergency loans and petty cash; assistance in filing for losses covered by public and private insurance programs (including Workman’s Compensation, Unemployment Benefits, Welfare, and Medicare); and payment for taxis, food, emergency shelter, clothing, and emergency safety measures (boarding up victims’ broken windows, replacing/repairing locks destroyed in the commission of a crime).
14. Emergency Legal Advocacy: actions directly connected to family violence cases that are taken to ensure the health and safety of the Participant. This includes the following Civil Actions: injunctions, elder abuse petitions, child abuse petitions, and other emergency protective orders including emergency PFA’s and SVPO’s. Assistance with filing for emergency custody/visitation rights is eligible only if directly connected to a family violence case
15. Emergency Medical Accompaniment to a Hospital Setting: Provide assistance to a victim in the immediate aftermath of a crime and provides support regarding the victim’s health, safety and physical/emotional impact of the victimization
Special Instructions for the PCAR Report: Select this service when a victim of sexual violence DOES NOT receive a forensic rape examination, but does receive some type of emergency medical care
16. ESQ-LF Survey Distributed: refers to the type of ESQ-LF survey that was provided to the adult participant after the appropriate amount of service time has elapsed. No time is associated with this effort. This service MUST be completed for the total number of ESQ-LF’s distributed to appear correctly on the funder reports.
17. Follow-up contact: in-person and/or telephone contacts with victims/survivors to offer emotional support, provide reassurance, check on victim’s/survivor’s progress. Includes contacting a Participant who has missed an appointment or has not been in contact with your agency in an effort to determine if they wish to continue receiving services
18. Forensic Rape Exam (FRE) Advocacy/Accompaniment: Medical Forensic Exam Advocacy/Accompaniment to a healthcare facility to provide assistance to a victim of sexual violence by helping the victim understand victim’s rights, what to expect during the examination, and what resources are available in the aftermath of the victimization. This is a service that is only provided to the direct victim of a crime, not a significant other.
19. Goal Planning: a goal plan/service plan is required for a domestic violence/sexual assault participant who is receiving services. The purpose of the goal/service plan is to outline the following:
Goals the individual wants to achieve
Steps to be taken by the individual and the advocate to achieve these goals
The goal plan/service plan should be updated on a regular basis
20. Group Counseling: interaction conducted by a trained Counselor/Advocate with two or more Participants in an informal, secure, confidential environment. Participants are identified as victims/survivors and the purpose of the group is to process their experience(s). This also includes self-help groups; peer groups; social support groups; drop-in groups; and community crisis intervention in a group setting designed specifically for crime victims
21. Hotline Counseling: crisis counseling provided over the telephone by a Counselor/Advocate to provide emotional support, guidance, and counseling.
Hotline calls are calls received on any agency line that relate to an individual or family in need of some kind of service. The agency line shall also include a call received by the answering service after hours.
22. Immigration Assistance: Assistance with special visas, continued presence application, and other immigration relief
23. Individual Advocacy: intervention by a Counselor/Advocate with a Helping Professional on behalf of a Participant. The Helping Professional could be someone from the civil or criminal justice system, the healthcare, behavioral health system, or social service systems. Intervention with a third party should have the purpose of benefiting the Participant and assists with achieving goals documented on the service plan.
24. Individual Counseling: one-to-one trauma informed interaction between a Counselor/Advocate and a Participant. Includes the provision of emotional support, empathetic listening, and guidance for other than crisis reactions. Can be provided in-person or via telephone
25. Information & Referral (in-person): In-person contact with a Participant to identify services offered and support available by your agency and resources available through other agencies in the community or state
26. Information & Referral (telephone): Telephone contact with a Participant to identify services offered and support available by your agency and resources available through other agencies in the community or state
27. Interpreter Services: Utilizing a third party, certified interpreter to provide confidential interpretation; this excludes using a bilingual advocate employed by the agency
28. Intervention with Employer, Creditor, Landlord or Academic Institution: Personal advocacy with a crime victim’s employer, creditor, landlord or academic institution to assist the victim by explaining absences from work or school due to the crime and financial ramification of the crime to landlord or creditors
29. Law Enforcement Interview Advocacy/Accompaniment: Advocacy/Accompaniment to a law enforcement agency to provide support and assistance during the interview and explanation of what resources are available in the aftermath of the victimization
30. Medical Advocacy – Individual: Assisting a program participant (victim or significant other) in a healthcare setting through screening, assessment, documentation, intervention and referral. Assistance is focused on providing counseling, support and advocacy regarding the program participant's health, safety and any injuries or assaults that have occurred as a result of violence. Individual counseling and advocacy may be provided either in person (hospital inpatient or emergency department, physician's office or other healthcare related setting) or by telephone
Special note for the PCAR report: Use this to record time spent in a medical setting with significant other(s) of sexual assault victims. (This gets mapped to the PCAR report under Counseling/Advocacy - Individual.)
31. Medical Advocacy – Group: Assisting a group of two or more program participants in a healthcare setting through screening, assessment, documentation, intervention and referral. Assistance is focused on providing counseling, support and advocacy regarding program participants' health, safety and any injuries or assaults that have occurred as a result of violence. Group counseling and advocacy are provided in person (hospital inpatient or emergency department, physician's office or other healthcare related setting). There should be a Participant Record and TouchPoints recorded on all those participating in the group
32. Notification of Criminal Justice Events: A procedural service of providing notification to crime victims of any criminal justice events that are occurring as a result of their criminal case or juvenile case
33. Performance of Forensic Interview: The forensic interview is conducted by a professional trained in an NCA approved Forensic Interview model. The purpose is to elicit a child’s unique information when there are concerns of possible abuse.
34. Protection from Intimidation: advocacy/accompaniment with a Participant in order to secure a Protection from Intimidation Order
35. Providing Childcare: The care of children by domestic violence program staff or volunteers while parent is at work, in counseling session, or completing steps relevant to goal plan. Recorded as a service for a child of a domestic violence victim who has been entered into ETO as a Participant
36. Relocation Assistance: Assisting crime victims with relocation by providing reasonable moving expenses; security deposits on housing; rental expenses; and utility startup costs.
37. Safety Planning: a planning process that assists in increasing the emotional and physical safety of the participant. Options that may be identified though safety planning, could include but are not limited to:
assisting the participant in identifying risks and safety priorities;
obtaining a PFA or a SVPO
38. Securing Childcare: time spent working with Participant to locate safe and affordable childcare options in order for victim to attend counseling or other appointments that are necessary as a result of their victimization
39. Sentencing: accompanying a Participant to the sentencing proceedings of the offender
40. Social/Recreational Activities for Children: This would include field trips, scrapbooking, game night, story time, etc. for children in a domestic violence shelter
41. Therapy: Is an in-depth intervention provided to participants in response to the longer-term effects of the trauma. This typically is provided in scheduled, in-person sessions, or in group sessions. Therapy can only be provided by a licensed therapist that is either a staff member or consultant with the agency. Group therapy will also be recorded as therapy
42. Transportation: providing transportation services, either directly or paying for the transportation services, for a Participant in order for them to receive necessary services from your agency or another community service provider; attend court events; obtain medical assistance; or conduct any business necessary for completing their service plan
43. Trial: accompanying a Participant to the trial of the offender.
44. Unmet Request for Shelter: Adult domestic violence Participant requests emergency shelter, but the program is unable to provide due to the shelter being at capacity. Count the number of requests made by the Adult Participant only. Do not count requests made by dependent children. Do not include individuals who were not served because their needs were inappropriate for the services by your program (e.g. non-domestic violence related homelessness.)
This is only necessary if your agency receives PCADV funding for shelter services
45. VCAP (Victims Compensation Assistance Program) Application Assistance: Providing assistance to participants completing a victim compensation application, including entry into the DAVE system, even if they did not submit the application
46. Victim Impact Statement Assistance: Assistance in preparation of a statement that details the physical, psychological and economic effects of the crime on the victim and the victim’s family
Definitions for Services listed under Attorney Services TouchPoint
1. Civil Legal Assistance with Family Law Issues (Custody, Visitation, or Support): Services provided by an attorney, where reasonable and where the need for such services arises as a direct result of the victimization. Such legal services may include financial exploitation, custody, housing disputes, public utilities termination, public benefit hearing/terminations, vacating/expunge convictions or similar actions for victims of human trafficking, assistance in criminal proceedings to assert safety, privacy or other interests as victims.
2. Immigration Attorney Assistance: Attorney provided actions assisting victims of domestic violence, sexual assault, child abuse, dating violence, stalking, human trafficking, or elder abuse with U Visas and T Visas. Includes Assistance with special visas, continued presence application, and other immigration relief.
3. Prosecution Interview Advocacy/Accompaniment: Attorney provided services in accompanying a crime victim to an interview with a prosecution entity (U.S. Attorney, District Attorney, etc.) in order to provide assistance and advocacy during the interview.
4. Law Enforcement Interview Advocacy/Accompaniment: Attorney provided services in accompanying a crime victim to an interview with a law enforcement entity (state police, local police, campus police, etc.) in order to provide assistance and advocacy during the interview.
5. Other Legal Advice and/or Counsel: Other Legal Advice and/or Counsel provided by an attorney to victims of domestic violence, sexual assault, child abuse, dating violence, stalking, human trafficking, or elder abuse. All other attorney provided services to a crime victim, on an emergency basis, where reasonable, and where the need for such services arises as a direct result of victimization.