When logging in to ETO, users should login directly to the main login page specific to their country.
If a user logs out improperly or logins in with an old URL link, they will see ETO without the side navigation and upper search bar, like below:
A good session has "secure" in the URL and the user has access to the side and upper navigation bar, like below:
When a user repeatedly encounters the ETO screen without the side and upper navigation bars, we suggest:
Logging out of ETO
Clear Browser Cache
Navigate to ETO without using an old bookmark
Record any steps the user is taking to recreate the bad session. Opening ETO in two tabs is not suggested and may result in a bad session.
Contact support if the issue continues to re-occur. Provide us with all the steps the user takes to encounter the bad session, firstname.lastname@example.org .