When logging in to ETO, users should login directly to the main login page specific to their country.

If a user logs out improperly or logins in with an old URL link, they will see ETO without the side navigation and upper search bar, like below:

A good session has "secure" in the URL and the user has access to the side and upper navigation bar, like below:

When a user repeatedly encounters the ETO screen without the side and upper navigation bars, we suggest:

- Edge: <a href="https://intercom.help/eto/en/articles/5798403-browser-settings-edge" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/5798403-browser-settings-edge</a>
- Chrome: <a href="https://intercom.help/eto/en/articles/4033700-browser-settings-chrome" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/4033700-browser-settings-chrome</a>
- IE 11: <a href="https://intercom.help/eto/en/articles/2905949-browser-settings-checklist" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/2905949-browser-settings-checklist</a>
- Firefox: <a href="https://intercom.help/eto/en/articles/5022822-firefox-cookies-site-data-and-cache" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/5022822-firefox-cookies-site-data-and-cache</a>

Navigate to ETO without using an old bookmark

- USA: https:/secure.etosoftware.com 
- CA: https:/secure.etosoftware.ca 
- AUS: https:/secure.etosoftwareau.com 

Record any steps the user is taking to recreate the bad session. Opening ETO in two tabs is not suggested and may result in a bad session.

Contact support if the issue continues to re-occur. Provide us with all the steps the user takes to encounter the bad session, <a href="mailto:support@socialsolutons.com" rel="nofollow noopener noreferrer" target="_blank">support@socialsolutons.com</a> .

1. Logging out of ETO
 
 
 
2. Clear Browser Cache
 - Edge: <a href="https://intercom.help/eto/en/articles/5798403-browser-settings-edge" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/5798403-browser-settings-edge</a>
 - Chrome: <a href="https://intercom.help/eto/en/articles/4033700-browser-settings-chrome" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/4033700-browser-settings-chrome</a>
 - IE 11: <a href="https://intercom.help/eto/en/articles/2905949-browser-settings-checklist" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/2905949-browser-settings-checklist</a>
 - Firefox: <a href="https://intercom.help/eto/en/articles/5022822-firefox-cookies-site-data-and-cache" rel="nofollow noopener noreferrer" target="_blank">https://intercom.help/eto/en/articles/5022822-firefox-cookies-site-data-and-cache</a>
3. Navigate to ETO without using an old bookmark
 - USA: https:/secure.etosoftware.com 
 - CA: https:/secure.etosoftware.ca 
 - AUS: https:/secure.etosoftwareau.com 
4. Record any steps the user is taking to recreate the bad session. Opening ETO in two tabs is not suggested and may result in a bad session. 
5. Contact support if the issue continues to re-occur. Provide us with all the steps the user takes to encounter the bad session, <a href="mailto:support@socialsolutons.com" rel="nofollow noopener noreferrer" target="_blank">support@socialsolutons.com</a> .