Please note: These packages were updated March 2021 and may differ from your support package - if you became our customer prior to March 2021 and have not since gone through a renewal process scroll to "Legacy Premium Support" for details about your support package

Tier 1 Support

Tiered Support Packages

All of the above support packages include the following:

  • Unlimited access to the ETO Knowledge Base

  • 7 AM - 7 PM CT Chat and Email Support: support@socialsolutions.com

  • 24-hour emergency line at 888-958-0723 for use in the case of critical issues such as inability to log in, create Touchpoints, or perform basic ETO functions (calling the line with a non-emergency may be subject to a fine). This line is available every day from 7 PM Central - 7 AM Central.


Legacy Premium Support

Customers who signed on with ETO prior to March 2021, please find details about your support package below.

Basic Support

  • Email and Phone Support 7 AM - 7 PM CT

  • Chat Support 8 AM - 6 PM CT

  • Online Customer Portal Access

  • Unlimited access to ETO Help Center resources

Silver Support

  • Email and Phone Support 7 AM - 7 PM CT

  • Chat Support 8 AM - 6 PM CT

  • Online Customer Portal Access

  • Unlimited access to ETO Help Center resources

  • 2 Hr./Qtr. Advanced Support (ASC)

  • 1 ETO Admin Certification

Gold Support Package

  • Email and Phone Support 7 AM - 7 PM CT

  • 24-hour emergency line at 888-958-0723 for use in the case of critical issues such as inability to log in, create Touchpoints, or perform basic ETO functions (calling the line with a non-emergency may be subject to a fine). This line is available every day from 7 PM Central - 7 AM Central.

  • Chat Support 8 AM - 6 PM CT

  • Online Customer Portal Access

  • Unlimited access to ETO Help Center resources

  • 4 Hr./Qtr. Advanced Support (ASC)

  • Regular check-in call with your Advanced Support Consultant to review open support cases

  • 2 ETO Admin Certification

Platinum Support Package

  • Email and Phone Support 7 AM - 7 PM CT

  • 24-hour emergency line at 888-958-0723 for use in the case of critical issues such as inability to log in, create Touchpoints, or perform basic ETO functions (calling the line with a non-emergency may be subject to a fine). This line is available every day from 7 PM Central - 7 AM Central.

  • Chat Support 8 AM - 6 PM CT

  • Online Customer Portal Access

  • Unlimited access to ETO Help Center resources

  • 8 Hr./Qtr. Advanced Support (ASC)

  • Regular check-in call with your Advanced Support Consultant to review open support cases

  • 4 ETO Admin Certification

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