Attention: Social Solutions is now Bonterra. Please bear with us as we update our screenshots to match our new name.
ETO is compatible with Chrome, Firefox, Edge, and iOS Safari. Please reference the Browser Compatibility specifications.
For the best experiencing on desktops, we recommend at least 17 Mbps of download and 15 Mbps of upload speed. Check your internet speed here.
Note: Legacy features are fully supported in Internet Explorer 11 with these settings or in Edge with these settings.
Logging in to ETO
Step 1 – Open your Internet Explorer browser.
Step 2 – Type your ETO URL into the address bar.
US Private: https://secure.etosoftware.com
US Public: https://secure.etosoftware.us
AU: https://secure.etosoftwareau.com/
Canada: https://secure.etosoftware.ca
Step 3 – Enter your full email address as your Username.
NOTE: If you see the below error, it is because you have only used the section of your email before the @ sign. Please use your full email and try again.
Step 4 – Enter your password.
Step 5 – Click the "Log In" button.
Step 6 (First time log-in only) – Complete your profile.
First name
Last name
Zip code
Email address (if different than the one you used to log in)
Time zone
Step 7 (First time log-in only) – Change your password.
The system will let you know if your Enterprise has password restrictions requiring numbers, character counts, special characters etc.
Step 8 (First time log-in only) – Check the box next to "I agree to the Social Solutions Terms of Use" and Click Save.
Step 9 (Conditional) – Select the site you wish to work in.
If you have access to more than one ETO Site, you will see a list of all the Sites you may enter.
NOTE: If you have access to one Site only, you will automatically skip this step and be taken to your Program’s ETO Homepage.
Step 10 (Conditional) – Select the program you wish to work in.
If you have access to more than one Program in your ETO Site, you can change between Programs.
Click the name of the Program you are currently in at the top center of the page.
Select the Program you would like to work in from the drop-down menu.
Click the Go button.
