New enhancement requests can be submitted through the Customer Support Portal in the Ideas section. This is new on June 4th with our 20.25.0 release. You can submit ideas and vote on other user ideas. The votes will help the Product Team prioritize requests for enhancements.

The new Ideas Portal is currently set to always show for roles equal or greater than Program Manager.


When submitting an idea, you will be asked to describe how the current functionality works, how the requested functionality should work, and how the missing functionality impacts your organization. Ideas will update in real time, enabling users to vote and comment on new and existing ideas. Product Management will monitor ideas to inform our efforts and product road map. 

NOTE: The 'Add a New Idea' page is not functional in IE.

Navigating the Idea Portal

  1. Submit a New Idea and View your previously browsed and voted ideas in the top left hand corner of your screen,

2. Browse Ideas from certain categories

3. Upvote Ideas from the main page

4. Click the name of the idea to see details, status, related ideas, and comments. Click subscribe to follow along with any updates on the idea.

5. Search across all the ideas for key words


For further assistance or questions with submitting an idea, please contact Customer Support at 866-732-3560 x2 or support@socialsolutions.com.

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