New enhancement requests can be submitted through the Customer Support Portal in the Ideas section. This allows you to submit ideas and vote on the idea of other users. The votes will help the Product Team prioritize requests for future enhancements.

The Ideas Portal is currently set to always show for roles equal or greater than Program Manager.


When submitting an idea, you'll be asked the following:

What are you trying to achieve?

What is your current workaround?

How important is this idea to your organization on a 1-10 scale (10 being extremely important)?

Lastly, you'll be prompted to choose a category which your idea might fall under.

Ideas will update in real-time, enabling users to vote and comment on new and existing ideas. Product Management will monitor ideas to inform our efforts and product roadmap. 

NOTE: The 'Add a New Idea' page is not functional in IE.

Navigating the Idea Portal

  1. Submit new ideas and view your previously browsed and voted on ideas in the top left-hand corner of your screen,

2. Browse Ideas from certain categories

3. Upvote Ideas from the main page

4. Click the name of the idea to see details, status, related ideas, and comments. Click subscribe to follow along with any updates on the idea.

5. Search across all the ideas for keywords


For further assistance or questions with submitting an idea, please contact Customer Support at 866-732-3560 x2 or support@socialsolutions.com.

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