Bonterra's new Support offering combines prioritized technical support, subject matter expertise, program management oversight and private training to maximize the value of your platform. A team of professionals dedicated to your account will work together with you to achieve your goals.
Bonterra IM Support | Standard | Platinum |
Professional Services |
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Dedicated Subject Matter Expert | - | Hands-on technical expertise for your most critical or complex program needs |
Program Management | - | Block of hours for program management to plan and manage enhancements to your program |
Hands-on Training and Coaching | - |
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Support Services |
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Chat Support | Yes | Top of Queue |
Email Support | Yes | Top of Queue |
Case Follow-up | Yes | 4 hours until resolution or triage |
Additional Support Coverage | - | 8 hours per quarter or 32 hours per year |
Package Details
Receive expert hands-on guidance, designed to reduce time spent managing your complex program needs and boost overall outcomes. Enjoy the added benefit of optimizing your efforts to meet funder requirements and safeguard essential funding.
Keep your Administrators and End Users well-informed with tailored live and digital on-demand training. Monthly hours made available for training as needed.
Prevent technical issues from blocking your team's progress with priority email and chat Support as well as proactive follow-ups to ensure resolution.
A Program Manager will oversee the collaboration of this team, ensuring all parties are aligned to your organizational goals and timelines. As the primary liaison, they will partner with you to plan for success, track progress and resolve issues as needed.
If you would like to learn more about the Platinum Support Package, please contact your Account Manager or simply reach out to accountmanagement@bonterratech.com.