ETO Results can take different amounts of time to show data once entered into ETO depending on the data that is being entered. Below is the ETO Results refresh schedule:
In Real Time:
- New Demographics (In the Standard Participant Universe only
- New Participants
- New Assessments and Assessment data
- New Points of Service and Effort data
- New Entities
Every 15 minutes (Refresh can extend beyond this time for large sets of data):
- Data coming from a shared Query Wizard universe
- Data coming from the Standard Touchpoint Universe (NEW)
- Details within touchpoint folders in the flattened universe
Top of the Hour:
- New User Account with any access level added (User can access ETO Results)
- Add a program to an existing Staff level account (Staff can see data from that program)
- New Query Wizard shared universe
Overnight:
- New Demographics/Edits to Demographics (in the Flattened Participant Universes only)
- Linked Query Wizard Universe data updates
- New Touchpoint forms or elements added to an existing form