ETO Results can take different amounts of time to show data once entered into ETO depending on the data that is being entered. Below is the ETO Results refresh schedule:

In Real Time:

  • New Demographics (In the Standard Participant Universe only
  • New Participants
  • New Assessments and Assessment data
  • New Points of Service and Effort data
  • New Entities

Every 15 minutes (Refresh can extend beyond this time for large sets of data):

  • Data coming from a shared Query Wizard universe
  • Data coming from the Standard Touchpoint Universe (NEW)
  • Details within touchpoint folders in the flattened universe

Top of the Hour:

  • New User Account with any access level added (User can access ETO Results)
  • Add a program to an existing Staff level account (Staff can see data from that program)
  • New Query Wizard shared universe


  • New Demographics/Edits to Demographics (in the Flattened Participant Universes only)
  • Linked Query Wizard Universe data updates
  • New Touchpoint forms or elements added to an existing form

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