ETO Hierarchical Structure
ETO Software has been engineered to support a hierarchical data gathering and reporting structure. Levels include: Enterprise, Site, and Program.
Enterprise Level:
Comprised of all sites and the individual programs that are included within each site. Your site is part of the PCCD Enterprise.
Site Level:
Each victim service agency exists as a separate “site” within the Enterprise.
Program Level:
Each victim service agency’s ETO site could have more than one program created to collect/organize data. The two programs that are standard in every site are VSP Case Management and Survey.
Survey:
This is the program used to enter Empowerment & Satisfaction
Questionnaire (ESQ-LF) data.
Browser Support and Compatibility
Overview Historically, ETO software has been supported only in Internet Explorer (IE) on a computer with a valid version of Windows. The original code ETO was written in is not compatible with browsers other than IE. Our developers have been working very hard to rewrite a number of pages to allow our customers to use ETO on other browsers and on other operating systems, but it is a tremendous undertaking! Browser neutrality is something we strive for with each release and update to existing features. Please bear with us as we work toward making more and more features browser neutral as it will take some time before other browsers are fully supported.
We will keep this page up-to-date about what pages we currently support in which browsers. As information is available from our product team, this page will be updated. Please check back often!
Internet Explorer Internet Explorer is the target browser for ETO software. Over 90% of ETO users are using IE and it therefore gets the most attention during testing. A few items to note:
Note: Some add-on products such as ETO Portal rely on technology only available in IE11 or Safari/Chrome.
Safari ETO software is also supported in Safari (iOS, including the iPad) for the following features:
Chrome, Firefox, Opera, and Other Browsers While ETO software may work in other browsers, Social Solutions does not currently support their use. This means that if a defect or other issue is found, it will be a low priority item to address. However, Social Solutions is committed to expanding browser support with each new release.
Please note that some legacy features will never be supported in browsers other than IE, including:
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Page Navigation: ETO Software is a secure website; signing into ETO is the same as signing into an online bank account or making a secure purchase online. Therefore logging out of ETO properly is very important to ensure the security of your data.
NOTE: Never use the back and forward button in Internet Explorer while navigating through ETO. Always use the navigation links found within ETO.
Inactivity: There is an automatic log-out time associated with ETO Software after a period of inactivity. After 60 minutes of inactivity you will be logged off and the software will NOT save your work. You will receive a 5 minute warning message before being logged out. Always be sure to submit the information you are working on and log off properly before leaving your computer.
Logging in:
Web address: https://secure.etosoftware.com
User name & password
Experiencing issues logging on?
Step 1 – Open your browser
Step 2 – Type your ETO URL into the address bar. https://secure.etosoftware.com
Step 3 – Enter your email address as your Username.
Step 4 - Enter your password.
· Your agency’s Site Manager has set up your temporary password for you.
Step 5 - Click the Log In button.
Step 6 (First time log in only) - Complete your profile.
First name
Last name
Zip code
Email address (if different than the one you used to log in)
Time zone
Step 7 (First time log in only) - Change your password.
Your new password must be at least 8 characters long and must include both numbers and letters.
Step 8 (First time log in only) - Check the box next to I agree to the Social Solutions Terms of Use and then Click Save.
Step 9 (Conditional) - Select the site you wish to work in.
If you have access to more than one ETO site, you will see a list of all the sites you may enter.
If you have access to one site only, you will automatically skip this step and be taken to your program’s ETO Homepage.
Step 10 (Conditional) - Select the program you wish to work in.
If you have access to more than one program in your ETO site, you can change between programs:
Next to the site and program name at the top, click Change.
Select the program you would like to work in from the list
Quick-Reference Guide
Open Internet Explorer browser
Type your ETO URL into the address bar
Enter your email address as your username
Enter your password
Click Log In
If this is your first time logging in:
Complete your profile: first/last name, zip code, email address, time zone
Change your password
Check the box next to I agree to the Social Solutions Terms of Use
Click Save