ETO Help Center
Go to ETO
English
Go to ETO
English
All Collections
ETO Support
ETO Support

Learn about the Bonterra support team, support offerings, and additional products.

20 articles

ETO Support Policies


ETO Support Policies | Who should I contact?#Contact #Support
ETO Support | Scheduled Maintenance
Social Solutions is becoming Bonterra
ETO Support Policies | How To Contact ETO Customer SupportContact information for Social Solutions ETO Support
ETO Support Policies | Holidays
ETO Support Policies | Critical after-hours Support
ETO Support Policies | Case Priorities
Support Policies | Defect Resolution Timeframe
Submit an Idea#Idea#Portal#FeatureEnhancement
ETO Support PortalHow to use ETO's Support Portal for ETO Admins
Upcoming September Maintenance

Packages, Add-Ons, Trainings, and more


ETO Packages and Add-Ons | What is included in my ETO Instance?What is included in the Touchpoint Bundle? Add-Ons? What is ETO?
ETO Packages and Add-Ons | ETO Support Packages (Free and Add-On)
ETO Packages and Add-Ons | Setting Up a Phone Support Call
ETO Packages and Add-Ons | Advanced Support Consultant
ETO Packages and Add-Ons | ETO Trainings
ETO Packages and Add-Ons | Managed Services | Homelessness Services Quality Assurance Program
ETO Packages and Add-Ons | Results Reporting Specialist Package
ETO Packages and Add-Ons | ASC Program Management Bundle
FAQs | SQL Exports | One Time & RecurringDid your organization order a SQL export from our Professional Services team? Find answers to common questions here!
ETO Help Center
  • Bonterra Tech