FAQ and Getting Started

What is ETO?

#FAQ: "Efforts-to-Outcomes"

Written by Colby F.
Updated this week

Case Priorities | Support

Written by Bekah K.
Updated yesterday

How to search for articles

#ETOChat #KnowledgeBase #Articles #Search #Find

Written by Bekah K.
Updated over a week ago

ETO Chat

ETO has developed a new chat accessible by all ETO Admins.

Written by Bekah K.
Updated this week

ETO Support Portal

How to use ETO's Support Portal for ETO Admins

Written by Starla
Updated over a week ago

ETO Glossary

Common terms and language used in ETO

Written by Kristen Farnsworth
Updated today

Logging in to ETO

Steps for accessing ETO for the first time

Written by Kristen Farnsworth
Updated this week

Enterprise, Site, and Program Structure

How the various levels of ETO function and interact with one another

Written by Kristen Farnsworth
Updated over a week ago

Who should I contact?

#Contact #Support

Written by Bekah K.
Updated over a week ago

Defect Resolution Timeframe

Written by Kristen Farnsworth
Updated over a week ago

What is my IP Address?

#FAQ Information on how to find your IP Address and what it is.

Written by Starla
Updated over a week ago

How to check your Internet speed

If you are concerned with slowness in ETO, here is how you can ensure you have the internet speeds required to run the software.

Written by Andre Harness
Updated this week

FAQs | Accessing your "Who Am I?" Information

#FAQ How to find your "Who Am I?"

Written by Bekah K.
Updated this week

How to locate your "Where Am I?" information

#FAQ #WhereAmI

Written by Taylor Roderick
Updated this week

ETO Software Terms of Use

#FAQ Terms

Written by Kristen Farnsworth
Updated over a week ago

Browser Settings Checklist

#FAQ - Before reporting a problem in ETO, follow these easy steps to make sure your system is configured and ready to use ETO software!

Written by Starla
Updated this week

Browser Compatibility

#FAQ #browserneutral #browsercompatability #browserneutrality #edge #chrome #safari #ie #firefox

Written by Bekah K.
Updated this week

Browser Settings | Chrome

Clear browsing data and turn off the pop-up blockers in Chrome

Written by Bekah K.
Updated this week

Resetting Internet Explorer

#FAQ

Written by Bekah K.
Updated this week

ETO | Language, Accent Marks, and other Special Characters

Written by Bekah K.
Updated this week

Manage Personal Settings

#FAQ Quick search, recent search, to do list, date of next contact

Written by Taylor Roderick
Updated over a week ago

How To Disable Smooth Scrolling

#FAQ

Written by Taylor Roderick
Updated over a week ago

Site Navigation Bar: Collapse the Navigation Bar by Default

#FAQ

Written by Andre Harness
Updated over a week ago

My Favorites | Adding Links to My Favorites

#FAQ Links, Favorites

Written by Starla
Updated over a week ago

How to unsubscribe from Social Solution's Mailing List

#FAQ

Written by Andre Harness
Updated over a week ago

Subscription Preferences

Follow this link to sign up for emails about any of the below topics. #FAQ

Written by Bekah K.
Updated over a week ago

End User Training

(Enter code: ETO End User)

Written by Bekah K.
Updated this week

Afterhours Support

Written by Bekah K.
Updated this week

Emails in ETO | Where and why emails trigger

Written by Bekah K.
Updated over a week ago

508 Compliance | End User

#accessibility

Written by Bekah K.
Updated over a week ago

An Overview of Caching in ETO

#FAQ Caching is a feature designed to speed up the performance of larger enterprises.

Written by Izzy
Updated over a week ago

Document Size and Storage

How big can my file be? How much storage do I have? How are my files stored? #FAQ

Written by Bekah K.
Updated over a week ago

Whitelisting SSG Support Emails

#FAQ

Written by Taylor Roderick
Updated over a week ago

Copy/Paste without Formatting

#FAQ Sometimes pasting in ETO requires pasting without formatting.

Written by Bekah K.
Updated over a week ago

Copy/Pasting without Formatting in Word

#FAQ Turning off straight quotes and keeping special characters out of Copy/Paste from Word.

Written by Bekah K.
Updated over a week ago

How To Contact ETO Customer Support

Contact information for Social Solutions ETO Support

Written by Izzy
Updated over a week ago

Can Social Solutions delete TouchPoint responses for me?

#FAQ

Written by Kristen Farnsworth
Updated yesterday

HIPAA and TouchPoint Security

#FAQ

Written by Andrew Vought
Updated this week

HIPAA FAQs

#FAQ

Written by Andrew Vought
Updated over a week ago

FAQ: Multi-Factor Authentication

#FAQ Frequently Asked Questions on Multi-Factor Authentication (MFA)

Written by Taylor Roderick
Updated over a week ago

Security FAQs

#FAQ

Written by Andrew Vought
Updated over a week ago

Security Settings for ETO

#FAQ

Written by Bekah K.
Updated over a week ago

ETO Password Security and Guidelines

What guidelines control ETO's password functionality?

Written by Taylor Roderick
Updated over a week ago

Resetting Passwords

Written by Taylor Roderick
Updated over a week ago