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FAQ and Getting Started
FAQ and Getting Started
+5
44 articles in this collection
Written by
Taylor Roderick,
Andrew Vought,
Starla
and 5 others
General FAQ
What is ETO?
#FAQ: "Efforts-to-Outcomes"
Written by
Colby F.
Updated this week
Case Priorities | Support
Written by
Bekah K.
Updated yesterday
How to search for articles
#ETOChat #KnowledgeBase #Articles #Search #Find
Written by
Bekah K.
Updated over a week ago
ETO Chat
ETO has developed a new chat accessible by all ETO Admins.
Written by
Bekah K.
Updated this week
ETO Support Portal
How to use ETO's Support Portal for ETO Admins
Written by
Starla
Updated over a week ago
ETO Glossary
Common terms and language used in ETO
Written by
Kristen Farnsworth
Updated today
Logging in to ETO
Steps for accessing ETO for the first time
Written by
Kristen Farnsworth
Updated this week
Enterprise, Site, and Program Structure
How the various levels of ETO function and interact with one another
Written by
Kristen Farnsworth
Updated over a week ago
Who should I contact?
#Contact #Support
Written by
Bekah K.
Updated over a week ago
Defect Resolution Timeframe
Written by
Kristen Farnsworth
Updated over a week ago
What is my IP Address?
#FAQ Information on how to find your IP Address and what it is.
Written by
Starla
Updated over a week ago
How to check your Internet speed
If you are concerned with slowness in ETO, here is how you can ensure you have the internet speeds required to run the software.
Written by
Andre Harness
Updated this week
FAQs | Accessing your "Who Am I?" Information
#FAQ How to find your "Who Am I?"
Written by
Bekah K.
Updated this week
How to locate your "Where Am I?" information
#FAQ #WhereAmI
Written by
Taylor Roderick
Updated this week
ETO Software Terms of Use
#FAQ Terms
Written by
Kristen Farnsworth
Updated over a week ago
Browser FAQ
Browser Settings Checklist
#FAQ - Before reporting a problem in ETO, follow these easy steps to make sure your system is configured and ready to use ETO software!
Written by
Starla
Updated this week
Browser Compatibility
#FAQ #browserneutral #browsercompatability #browserneutrality #edge #chrome #safari #ie #firefox
Written by
Bekah K.
Updated this week
Browser Settings | Chrome
Clear browsing data and turn off the pop-up blockers in Chrome
Written by
Bekah K.
Updated this week
Resetting Internet Explorer
#FAQ
Written by
Bekah K.
Updated this week
Personalization FAQ
ETO | Language, Accent Marks, and other Special Characters
Written by
Bekah K.
Updated this week
Manage Personal Settings
#FAQ Quick search, recent search, to do list, date of next contact
Written by
Taylor Roderick
Updated over a week ago
How To Disable Smooth Scrolling
#FAQ
Written by
Taylor Roderick
Updated over a week ago
Site Navigation Bar: Collapse the Navigation Bar by Default
#FAQ
Written by
Andre Harness
Updated over a week ago
My Favorites | Adding Links to My Favorites
#FAQ Links, Favorites
Written by
Starla
Updated over a week ago
How to unsubscribe from Social Solution's Mailing List
#FAQ
Written by
Andre Harness
Updated over a week ago
Subscription Preferences
Follow this link to sign up for emails about any of the below topics. #FAQ
Written by
Bekah K.
Updated over a week ago
System FAQ
End User Training
(Enter code: ETO End User)
Written by
Bekah K.
Updated this week
Afterhours Support
Written by
Bekah K.
Updated this week
Emails in ETO | Where and why emails trigger
Written by
Bekah K.
Updated over a week ago
508 Compliance | End User
#accessibility
Written by
Bekah K.
Updated over a week ago
An Overview of Caching in ETO
#FAQ Caching is a feature designed to speed up the performance of larger enterprises.
Written by
Izzy
Updated over a week ago
Document Size and Storage
How big can my file be? How much storage do I have? How are my files stored? #FAQ
Written by
Bekah K.
Updated over a week ago
Whitelisting SSG Support Emails
#FAQ
Written by
Taylor Roderick
Updated over a week ago
Copy/Paste without Formatting
#FAQ Sometimes pasting in ETO requires pasting without formatting.
Written by
Bekah K.
Updated over a week ago
Copy/Pasting without Formatting in Word
#FAQ Turning off straight quotes and keeping special characters out of Copy/Paste from Word.
Written by
Bekah K.
Updated over a week ago
How To Contact ETO Customer Support
Contact information for Social Solutions ETO Support
Written by
Izzy
Updated over a week ago
Security FAQ
Can Social Solutions delete TouchPoint responses for me?
#FAQ
Written by
Kristen Farnsworth
Updated yesterday
HIPAA and TouchPoint Security
#FAQ
Written by
Andrew Vought
Updated this week
HIPAA FAQs
#FAQ
Written by
Andrew Vought
Updated over a week ago
FAQ: Multi-Factor Authentication
#FAQ Frequently Asked Questions on Multi-Factor Authentication (MFA)
Written by
Taylor Roderick
Updated over a week ago
Security FAQs
#FAQ
Written by
Andrew Vought
Updated over a week ago
Security Settings for ETO
#FAQ
Written by
Bekah K.
Updated over a week ago
ETO Password Security and Guidelines
What guidelines control ETO's password functionality?
Written by
Taylor Roderick
Updated over a week ago
Resetting Passwords
Written by
Taylor Roderick
Updated over a week ago