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FAQ and Getting Started
FAQ and Getting Started
+5
55 articles in this collection
Written by
Taylor Roderick,
Starla,
Bekah K.
and 5 others
General FAQ
What is ETO?
#FAQ: "Efforts-to-Outcomes"
Written by
Colby Fore
Updated over a week ago
Navigation Bar
#FAQ #Navigation #Participants #Entities #TouchPoints #Administration #Links
Written by
Colby Fore
Updated over a week ago
Logging in to ETO
Steps for accessing ETO for the first time
Written by
Kristen Farnsworth
Updated over a week ago
Resolving and Reporting Robot Errors and Unexpected Errors
Written by
Bekah K.
Updated over a week ago
Enterprise, Site, and Program Structure
How the various levels of ETO function and interact with one another
Written by
Kristen Farnsworth
Updated over a week ago
Searching in ETO
#FAQ, #QuickSearch, #Within, #In, #SearchTerms
Written by
Dakota Crespo
Updated over a week ago
ETO Glossary (Legacy)
Common terms and language used in ETO
Written by
Kristen Farnsworth
Updated over a week ago
Searching for Articles
#ETOChat #KnowledgeBase #Articles #Search #Find
Written by
Dakota Crespo
Updated over a week ago
ETO Chat
ETO has developed a new chat accessible by all ETO Admins.
Written by
Bekah K.
Updated over a week ago
FAQs | Accessing your "Who Am I?" Information
#FAQ How to find your "Who Am I?" #WhoAmI
Written by
Bekah K.
Updated over a week ago
How to locate your "Where Am I?" information
#FAQ #WhereAmI
Written by
Taylor Roderick
Updated over a week ago
What is my IP Address?
#FAQ Information on how to find your IP Address and what it is.
Written by
Starla
Updated over a week ago
How to Check Your Internet Speed
If you are concerned with slowness in ETO, here is how you can ensure you have the internet speeds required to run the software.
Written by
Andre Harness
Updated over a week ago
ETO Software Terms of Use
#FAQ Terms
Written by
Kristen Farnsworth
Updated over a week ago
Browser FAQ
Browser Settings | Edge
#BrowserSettings #Edge
Written by
Bekah K.
Updated over a week ago
Allow-listing/Welcome-listing emails in Gmail/Outlook/Mac inboxes
Whitelist, allow-list, welcome-list
Written by
Bekah K.
Updated over a week ago
How to fix a bad ETO Session
Written by
Bekah K.
Updated over a week ago
Microsoft Edge | Internet Explorer Mode in Edge
#BrowserSettings #Legacy #Edge #InternetExplorer #IEmode #Windows11
Written by
Bekah K.
Updated over a week ago
What will happen to ETO when Microsoft stops support of Internet Explorer?
#IE #Browser #Microsoft #Legacy
Written by
Kristen Farnsworth
Updated over a week ago
Browser Settings | Internet Explorer
#FAQ - Internet Explorer
Written by
Dakota Crespo
Updated over a week ago
Browser Compatibility
#FAQ #browserneutral #browsercompatability #browserneutrality #edge #chrome #safari #ie #firefox
Written by
Bekah K.
Updated over a week ago
Browser Settings | Chrome
Clear browsing data and turn off the pop-up blockers in Chrome
Written by
Bekah K.
Updated over a week ago
Resetting Internet Explorer
#FAQ
Written by
Bekah K.
Updated over a week ago
Firefox | Cookies, Site Data, and Cache
#FAQ #browsercompatibility #cache
Written by
Colby Fore
Updated over a week ago
Zoom Remote Session
Zoom meeting for customer support remote sessions
Written by
Taylor Roderick
Updated over a week ago
Personalization FAQ
ETO | Language, Accent Marks, and other Special Characters
Written by
Bekah K.
Updated over a week ago
My Personal Settings, Account, Security Questions, Account Info, and Logout
#FAQ Quick search, recent search, to do list, date of next contact
Written by
Taylor Roderick
Updated over a week ago
How To Disable Smooth Scrolling
#FAQ
Written by
Taylor Roderick
Updated over a week ago
Site Navigation Bar: Collapse the Navigation Bar by Default
#FAQ
Written by
Andre Harness
Updated over a week ago
My Favorites | Main Page
#Favorites #Add Feature #Add Report #Add Query #Add Drop Down Link
Written by
Colby Fore
Updated over a week ago
My Favorites | Adding Links to My Favorites
#FAQ Links, Favorites
Written by
Starla
Updated over a week ago
My Work | Home Page
#Home #My Work #Program #Site
Written by
Colby Fore
Updated over a week ago
How to unsubscribe from Social Solution's Mailing List
#FAQ
Written by
Andre Harness
Updated over a week ago
Subscription Preferences
Follow this link to sign up for emails about any of the below topics. #FAQ
Written by
Bekah K.
Updated over a week ago
System FAQ
Emails in ETO | Where and why emails trigger
Written by
Bekah K.
Updated over a week ago
End User Training
(Enter code: ETO End User)
Written by
Bekah K.
Updated over a week ago
508 Compliance | End User
#accessibility
Written by
Bekah K.
Updated over a week ago
An Overview of Caching in ETO
#FAQ Caching is a feature designed to speed up the performance of larger enterprises.
Written by
Izzy
Updated over a week ago
Document Size and Storage
How big can my file be? How much storage do I have? How are my files stored? #FAQ
Written by
Bekah K.
Updated over a week ago
Allowing SSG Support Emails by IP
#FAQ #Whitelist #Allowlist
Written by
Taylor Roderick
Updated over a week ago
Copy/Paste without Formatting
#FAQ Sometimes pasting in ETO requires pasting without formatting.
Written by
Bekah K.
Updated over a week ago
Copy/Pasting without Formatting in Word
#FAQ Turning off straight quotes and keeping special characters out of Copy/Paste from Word.
Written by
Bekah K.
Updated over a week ago
Security FAQ
Best Practices for Protecting Personally Identifiable Information (PII)
#PII #PHI #HIPAA
Written by
Bekah K.
Updated over a week ago
Can Social Solutions delete TouchPoint responses for me?
#FAQ
Written by
Kristen Farnsworth
Updated over a week ago
HIPAA and TouchPoint Security
#FAQ
Written by
Bekah K.
Updated over a week ago
HIPAA FAQs
#FAQ
Written by
Bekah K.
Updated over a week ago
Where can I access ETO? | VPN
Accessing ETO Abroad
Written by
Bekah K.
Updated over a week ago
FAQ: Multi-Factor Authentication
#FAQ Frequently Asked Questions on Multi-Factor Authentication (MFA)
Written by
Taylor Roderick
Updated over a week ago
Security FAQs
#FAQ
Written by
Bekah K.
Updated over a week ago
Security Settings for ETO
#FAQ
Written by
Bekah K.
Updated over a week ago
ETO Password Security and Guidelines
What guidelines control ETO's password functionality?
Written by
Taylor Roderick
Updated over a week ago
Resetting Passwords
Written by
Taylor Roderick
Updated over a week ago
ETO HIPAA Compliance
Written by
Kristen Farnsworth
Updated over a week ago
Section heading
ETO Support Portal
How to use ETO's Support Portal for ETO Admins
Written by
Starla
Updated over a week ago
Submit an Idea
#Idea#Portal#FeatureEnhancement
Written by
Dakota Crespo
Updated over a week ago