ETO has scheduled maintenance on the fourth Saturday of the month beginning at 7pm Central Time and ending at 3am Central Time. These windows can occasionally include intermittent downtime, preventing access to ETO. This downtime is infrequent, but could be experienced briefly by users. Below is a list of all scheduled maintenance windows for ETO.

  • January 22nd 7pm - 3am CST

  • February 26th 7pm - 3am CST

  • March 26th 7pm - 3am CST

  • April 23rd 7pm - 3am CST

  • May 28th 7pm - 3am CST

  • June 25th 7pm - 3am CST

  • July 23rd 7pm - 3am CST

  • August 20th 7pm - 3am CST

  • September 24th 7pm - 3am CST

  • October 22nd 7pm - 3am CST

  • November 19 7pm - 3am CST

  • December 17 7pm - 3am CST

If you are experiencing prolonged outages during maintenance windows, please open a critical support ticket.

Critical cases are defined as: Client’s production use of the SSG Software is stopped or so severely impacted that no User can reasonably continue to use or access the SSG Software. Critical requests have one or more of the following characteristics

  • (a) data corruption

  • (b) SSG Software hangs causing unacceptable delays or

  • (c) the SSG Software is inaccessible to all Users.

Target response time for Critical/Business Down cases will be 2 hour. More on case priorities here.

To open a critical priority case:

  1. Open a Critical priority support ticket through the portal

  2. Email support with the word "Critical" in the subject line

  3. Or call our emergency line at 1-469-874-0792 Ext. 2

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