Managed Services | System Admin Package
This support program provides a subject matter expert and works as if they are a member of your organization’s team.
Your dedicated expert provides a proactive maintenance and administration which means you never need to log onto the platform so that you have more time to further the organization’s purpose. We run your reports, deliver them, trouble shoot, resolve user issues, and ensure that the platform is leveraged to best meet your objectives. There is a Managed Service Package, as well as the opportunity for extra services
YOUR DEDICATED EXPERT/SYSTEM ADMIN PROVIDES THESE SERVICES:
Check-Ins
Scheduled, regular check-ins
Ad-hoc troubleshooting calls and email triage
User Maintenance
Add, Delete, Change Users
Manage user privileges in accordance with your compliance requirements
Run Reports
Run your pre-existing reports and Smart Documents in accordance with your timing requirements
Monitor Performance
Periodically test system performance
Monitor execution and recommend improvements
Run Audits of Reports
Run audit for agreed upon data health checks
Run other reports as necessary to ensure compliance with system usage
Annual Health Check
Perform annual health check
Provide recommendations via project plan
If you would like to learn more about any of the Support Add-On packages, please contact your account manager or simply reach out to: accountmanagement@socialsolutions.com