AU Support is available Monday - Friday 9:00 am ACST - 5:00 PM ACT
Our AU-support team will respond to all email cases within our standard SLA's. AU clients can open support tickets through the customer portal or through email.
AU clients using the newest ETO Support Packages can open a case and schedule
You can email ETO support at this address: email@example.com
If you require additional support or would like to use your 1 hour of support consultation time, please open a ticket to schedule a call.
Critical and Priority Issues
Please open any critical or priority cases by opening a support ticket through email or portal. If you do not receive a reply in 2 hours and the issue cannot wait until the next business day because it is halting your organizations ability to input data, you can call our afterhours support line.
ETO Emergency Afterhours Support: 888-958-0723
Apricot Emergency Afterhours Support: 512-473-6301
Calling the line with a non-emergency may be subject to a fine.