AU Support is available Monday - Friday 9:00 am ACST - 5:00 PM ACT

Our AU-support team will respond to all email cases within our standard SLA's. AU clients can open support tickets through the customer portal or through email.

AU clients using the newest ETO Support Packages can open a case and schedule

Customer Portal

You can access the Portal from the Support link in the Help menu in ETO. If you do not have a Portal account, email support@socialsolutions.com to request one.

Email

You can email ETO support at this address: support@socialsolutions.com

Scheduled Calls

If you require additional support or would like to use your 1 hour of support consultation time, please open a ticket to schedule a call.

Critical and Priority Issues

Please open any critical or priority cases by opening a support ticket through email or portal. If you do not receive a reply in 2 hours and the issue cannot wait until the next business day because it is halting your organizations ability to input data, you can call our afterhours support line.

ETO Emergency Afterhours Support: 888-958-0723

Apricot Emergency Afterhours Support: 512-473-6301

Calling the line with a non-emergency may be subject to a fine.

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