ETO and Apricot Support are available Monday - Friday from 7 AM - 7 PM CST.
The best way to contact support after business hours is by email:
ETO Support can be reached at firstname.lastname@example.org
Apricot Support can be reached at email@example.com
Our AU Support team will respond to critical emails and portal cases entered Sunday - Thursday between 7 PM and 2 AM CT. Issues that require US Support will be handled the following business day.
If you are experiencing an issue that cannot wait until the next business day because it is halting your organizations ability to input data, you can call our after-hours support line.
Calling the line with a non-emergency may be subject to a fine. Please only use this line if you are experiencing a major functionality issue that prevents users from being able to use the software. This is what we would consider a Severity 1 issue.
An agent will triage your call and connect you with a Customer Support Representative to resolve the issue.
ETO Emergency After-hours Support: 888-958-0723
Apricot Emergency After-hours Support: 512-473-6301
Calling the line with a non-emergency may be subject to a fine.
Please enter a support ticket to firstname.lastname@example.org with critical priority if you are unsure if your issue meets the qualifications.