FAQ and Getting Started
Understand how to set-up, customize, and secure your data.
What is ETO?
Logging in to ETO
Resolving and Reporting Robot Errors and Unexpected Errors
Enterprise, Site, and Program Structure
Searching in ETO
ETO Glossary (Legacy)
Searching for Articles
FAQs | Accessing your "Who Am I?" Information
How to locate your "Where Am I?" information
What is my IP Address?
How to Check Your Internet Speed
General Tips | How to take a Screenshot
Browser Settings | Edge
Allow-listing/Welcome-listing emails in Gmail/Outlook/Mac inboxes
How to fix a bad ETO Session
Microsoft Edge | Internet Explorer Mode in Edge
What will happen to ETO when Microsoft stops support of Internet Explorer?
Browser Settings | Internet Explorer
Browser Settings | Chrome
Resetting Internet Explorer
Firefox | Cookies, Site Data, and Cache
Zoom Remote Session
ETO | Language, Accent Marks, and other Special Characters
My Personal Settings, Account, Security Questions, Account Info, and Logout
How To Disable Smooth Scrolling
Site Navigation Bar: Collapse the Navigation Bar by Default
My Favorites | Main Page
My Favorites | Adding Links to My Favorites
My Work | Home Page
How to unsubscribe from Bonterra's Mailing List
Best Practices for Protecting Personally Identifiable Information (PII)
Can Social Solutions delete TouchPoint responses for me?
HIPAA and TouchPoint Security
Where can I access ETO? | VPN
FAQ: Multi-Factor Authentication
Security Settings for ETO
ETO Password Security and Guidelines
ETO HIPAA Compliance