Many organizations may need to extract most or all their data within their lifecycle at SSG. Some organizations require regular back-ups of the data for security or auditing purposes.
SQL Back-Ups
Full database back-ups come in a SQL format compatible with Microsoft SQL Server 2014. Accounts looking to receive a one time or recurring backup of their database can engage their account management team at accountmanagement@socialsolutions.com.
If you are looking to learn more about how your data is secured, please visit: Security FAQ
Excel Back-Ups
Accounts looking to extract data in Excel or CSV files can extract the data through ETO. The most common reports for flat file extraction include:
Assessment/Survey Flat File
Query Wizard (Demographic, Efforts, Legacy Data, Program Enrollment Information)
Extracting Attachments
To extract attachments and files such as PDFs, JPGs, Word, etc. attached to demographics, TouchPoints, or assessments, Users must extract these on a one by one basis from the location of the file.
This process can be expedited by writing a custom report that provides links to all the associated attachments. Still, the attachments must be downloaded to local storage one by one by clicking each link.
Creating links to demographic attachments
Creating links to TouchPoint attachments