Many organizations may need to extract most or all their data within their lifecycle at SSG. Some organizations require regular back-ups of the data for security or auditing purposes.

SQL Back-Ups

Full database back-ups come in a SQL format compatible with Microsoft SQL Server 2014. Accounts looking to receive a one time or recurring backup of their database can engage their account management team at accountmanagement@socialsolutions.com .

If you are looking to learn more about how your data is secured please visit: Security FAQ

Excel Back-Ups

Accounts looking to extract data in Excel or CSV files can extract the data through ETO. The most common reports for flat file extraction include

Extracting Attachments

To extract attachments and files such as PDFs, JPGs, Word, etc. attached to demographics, touchpoints, or assessments users must extract these on a one by one basis from the location of the file.

This process can be expedited by writing a custom report that provides links to all the associated attachments. Still, the attachments must be downloaded to local storage one by one by clicking each link.

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