NOTE: ETO works best in Internet Explorer version 11. For more information on which additional browsers are supported, please reference the Browser Compatibility specifications.

Step-By-Step

Step 1 – Open your Internet Explorer browser.

Step 2 – Type your ETO URL into the address bar.

US Private: https://secure.etosoftware.com
US Public: https://secure.etosoftware.us
AU: https://secure.etosoftwareau.com/
Canada: https://secure.etosoftware.ca

Step 3 – Enter your full email address as your Username.
NOTE: If you see the below error, it is because you have only used the section of your email before the @ sign. Please use your full email and try again.

Step 4 - Enter your password.

Step 5 - Click the Log In button.

Step 6 (First time log in only) - Complete your profile.

  • First name
  • Last name
  • Zip code
  • Email address (if different than the one you used to log in)
  • Time zone

Step 7 (First time log in only) - Change your password.

  • The system will let you know if your Enterprise has password restrictions requiring numbers, character counts, special characters etc. 

Step 8 (First time log in only) - Check the box next to "I agree to the Social Solutions Terms of Use" and Click Save.

Step 9 (Conditional) - Select the site you wish to work in.

  • If you have access to more than one ETO site, you will see a list of all the sites you may enter.

NOTE: If you have access to one site only, you will automatically skip this step and be taken to your program’s ETO Homepage.

Step 10 (Conditional) - Select the program you wish to work in.

  • If you have access to more than one program in your ETO site, you can change between programs:
  • Click the name of the program you are currently in at the top center of the page.
  • Select the program you would like to work in from the drop-down.
  • Click the Go button.

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