These instructions are not meant to replace or supersede any training provided by your administrators. The pages that follow are written as basics for all HMIS customers and may not reflect the HMIS template or customizations for your particular enterprise.

Before starting to enter data it is best to understand ETO Language.

Video Overview

Click here to watch the HMIS Basic New User Training (48 minutes)

User Instructions

HMIS Data Entry Process

  1. Search to see if clients exist in ETO already via Enroll Participants and enroll them into the project using the date they began receiving HMIS services. Add the client to a family.

2. If the client does not exist yet in the system, you can go to 'Add New Family' add the participant, as well as any family members. ALL HMIS PARTICIPANTS NEED TO BE ENROLLED IN A FAMILY IN EACH SITE

3. Once the participants(s) are enrolled and in a family, go to their View/Edit page and ensure that all the required demographics are answered.

  • There are certain demographics required by HUD:

Note: DV Programs are exempt from providing the SSN

4. Record an Entry HUD Assessment Touchpoint for each client at project entry Make sure the Touchpoint 'date taken' matches the client's program start date. Ideally, the questions should be asked directly to the client and answered by the client. Data entry personnel are not to be answering HUD Assessment questions based on observation alone.

5. Record additional Touchpoints as necessary for the client (specific to project type):

  • Financial Assistance Provided (HOPWA or SSVF)
  • Services Provided (HOPWA, PATH, RHY, SSVF)
  • Referrals Provided (PATH)
  • Veteran Information (SSVF) - a client only needs one per site
  • Outreach and Service Contact
  • Outreach and Services Engagement
  • Aftercare Plans (RHY)

6. Record an annual HUD Assessment Touchpoint within +/-30 days of the client's anniversary in the program.

7. Record a HUD Assessment Update Touchpoint if something changes for the client (new job, new disability, change in income, etc.)

8. Record an exit HUD Assessment Touchpoint when a client leaves the project. Make sure the Touchpoint 'date taken' matches the client's program end date.

9. Dismiss Families/Clients

Here are some helpful documents to use as resources: 

FY 2020 Data Dictionary
Data Entry for FY 2020 HMIS Data Standards Update
FY 2020 Instructions for Mapping Existing HMIS Data to Current HMIS Data Standards
FY2020 Data Standards Manual

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