Logging in to Connect

When a participant is granted access to Connect, they will be sent a link in an email to log in and set a password.

The URL to login is specific to your enterprise it is usually:  https://[enterprise name].socialsolutionsportal.com/

For example it might be: https://etoclient123.socialsolutionsportal.com/

Admins can find their unique URL by looking at the Intake Form link.

Forgot My Password

Clicking forgot my password with the email of a participant at the sign in area will reset that participants password. They will receive an email with a link to reset their password.

Password Requirements: must be at least 8 characters long, and must have at least one letter and one number

Taking Action in Connect

Dashboard / Landing Page

Once logged in, users will be taken to their dashboard.

On the left hand menu there will be a list of programs where the participant is enrolled


TouchPoints that participants can record are listed under their respective Programs (1) and on the dashboard (2).

Participants can take the form by clicking the form name on the left or the "Fill Out" button on the dashboard.

Completed TouchPoints can be viewed from "Form Submission"

Users can search for forms based on form name. Otherwise, they are organized by date taken.


Notifications will appear in the top right hand corner. Users can click the mail icon to view notifications.


Participant Information

Participants can click on their name and choose Account Information to update demographics.

Note: If a participant updates the email address in Connect that will not update the email field in ETO.

Updating demographics, if allowed, can be done by clicking "Update" beneath the demographics.

Account passwords can be updated from this page as well.

Visit the main article with links to all our other Connect Content

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