Account Merging can be requested when a user has multiple log-ons for different Enterprises within ETO. The merge allows a more effortless logon experience for the user, allowing them access to their Enterprises under one email address.

To support these requests and maintain data security, we need approval from an Admin in the Enterprise where new access is being granted.

In your request please clearly state which email is the "Master" and the "Old".

Our team will verify the Master and Old emails exist in unique Enterprise's and place an internal ticket to have the accounts merged. 

Ex. Sally logs on to the YMCA ETO with SallyJones@yahoo.com. Sally also works at Goodwill and logs on to the Goodwill ETO with JonesSally@gmail.com . She only wants to log on with SallyJones@yahoo.com. So she has an ETO Admin from the Goodwill reach out to Support and approve the access. 

The Request would say:
Please Merge Sally's Accounts
Master:
SallyJones@yahoo.com
Old:
JonesSally@gmail.com

Now, Sally can log in with SallyJones@yahoo.com and access YMCA or Goodwill.

Navigating a Merged Account

Once you are in ETO the user can select the program selector to navigate between Enterprises, Sites, and Programs.

The Enterprises will appear at the top in a drop-down.

Upon login, the same drop-down with available Enterprises will appear.

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